Refund Policy

1. Our commitment to quality

At HalfPriceAutoRepair, we aim to complete every job to a high standard, using appropriate parts and techniques for the work involved. If for any reason the work we've carried out doesn't meet a reasonable standard, we want to know about it and put it right.

This policy sets out how we handle concerns, what our workmanship guarantee covers, and when a refund or remedial work may be applicable.

2. Workmanship guarantee

All labour carried out by HalfPriceAutoRepair is covered by a workmanship guarantee of 3 months or 3,000 miles from the date of completion, whichever comes first. This means that if a fault directly attributable to our workmanship is identified within this period, we will investigate and rectify the issue at no additional charge to you.

The guarantee applies to the specific work carried out and does not extend to:

• Faults caused by subsequent damage, misuse, or modifications made after collection.
• Pre-existing issues not related to the work carried out.
• Normal wear and tear of components fitted.
• Issues arising from using a vehicle in a way that exceeds the manufacturer's specifications.

Parts and components are covered by the manufacturer's or supplier's warranty, which varies by part. We will assist you in pursuing a parts warranty claim where applicable.

3. Raising a concern

If you have a concern about work we have carried out, please contact us as soon as possible — ideally within 7 days of collecting your vehicle, though we will consider concerns raised within the guarantee period.

To raise a concern, please contact us by:

• Phone: +44 079 2226 7238
• Email: [email protected]

Please provide your name, vehicle registration, the date of the service, and a description of the issue. We will acknowledge your concern within 2 business days and arrange to inspect the vehicle at a mutually convenient time.

4. Inspection and resolution

Once we have inspected the vehicle, we will discuss our findings with you clearly. If the fault is attributable to our workmanship, we will carry out the remedial work at no charge within a reasonable timeframe.

If upon inspection we find the issue is not related to our work, we will explain this and discuss any further options. We will not carry out additional work without your agreement.

We aim to resolve all concerns amicably. If you remain dissatisfied after we have carried out an inspection and offered a resolution, you may wish to seek independent assessment or refer the matter to an alternative dispute resolution service.

5. Refunds

Where remedial work is not possible or appropriate, and it has been established that the fault is attributable to our workmanship, a partial or full refund of the relevant labour charge may be offered at our discretion, subject to the specifics of the case.

Refunds are not offered for correctly completed diagnostic work, even if the diagnosis leads to the discovery of a fault that you choose not to repair. Diagnostic time and labour represents a service in its own right.

Refunds will not be issued for cost differences where a verbal estimate was provided and the final cost falls within a reasonable range of that estimate (within 10% unless additional work was authorised).

Where a refund is agreed, it will be processed within 10 business days using the original payment method where possible.

6. Cancellations

If you need to cancel or rearrange a service booking, please let us know as early as possible. We do not charge cancellation fees for reasonable notice given in advance of the appointment.

If a vehicle has already been partially dismantled in preparation for a repair when a cancellation is requested, we may charge for the labour involved in that preliminary work.

7. Your statutory rights

This Refund Policy does not affect your statutory rights as a consumer under the Consumer Rights Act 2015 and other applicable UK consumer protection legislation. Under UK law, services must be carried out with reasonable care and skill, within a reasonable time, and at a reasonable price (where no price was agreed upfront).

If you believe your statutory rights have been breached and you are unable to resolve the matter with us directly, you may contact Citizens Advice, Trading Standards, or another appropriate consumer body for guidance.