Corporate Disclosure

Business identity

The following information is provided in compliance with UK trading standards and transparency requirements under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Electronic Commerce (EC Directive) Regulations 2002.

Nature of the business

HalfPriceAutoRepair is an independent, owner-operated automotive service and repair workshop based in Bishop's Stortford, Hertfordshire. We provide vehicle diagnostics, maintenance, and repair services to private individuals and small fleet operators primarily within the Bishop's Stortford and surrounding area.

We are not a franchise and are not affiliated with any vehicle manufacturer or national garage chain. All decisions regarding pricing, service scope, and business operations are made independently by the business owners.

Transparency statement

We are committed to operating with transparency and honesty in all dealings with customers, suppliers, and the wider community. This means:

• Honest communication: We do not recommend or carry out unnecessary work. If a vehicle is brought to us with a concern and our inspection finds no fault, we will say so.
• Clear pricing: We provide written or verbal estimates before commencing work and obtain customer authorisation before proceeding with anything outside the original scope.
• Accurate descriptions: All descriptions of our services on this website and in any marketing material are accurate and reflect the services we genuinely provide.
• No misleading claims: We do not make claims about our pricing, service quality, or business that we cannot substantiate. Where we use customer testimonials, these reflect genuine customer experiences.

Advertising and marketing

Any marketing activity carried out by HalfPriceAutoRepair — whether through this website, social media, local advertising, or other channels — complies with the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing (CAP Code) and applicable consumer protection law.

We do not use misleading pricing strategies, hidden charges, or urgency tactics designed to pressure customers into decisions. All promotional communications will clearly identify the business and include an easy way to contact us.

Complaints and disputes

We take all customer concerns seriously. If you have a complaint about any aspect of our service or conduct, please contact us in the first instance so we have the opportunity to address it directly.

Contact details for complaints:

• Email: [email protected]
• Phone: +44 079 2226 7238
• Post: HalfPriceAutoRepair, 134 Dunmow Rd, Bishop's Stortford CM23 5HN

We aim to acknowledge all complaints within 2 business days and resolve them within 14 days where possible. If you remain dissatisfied, you may seek guidance from Citizens Advice, Trading Standards, or an alternative dispute resolution provider.

Data protection

HalfPriceAutoRepair processes personal data in accordance with UK data protection law. For full details, please refer to our Privacy Policy.

Website disclaimer

The content of this website is provided for general informational purposes. While we make reasonable efforts to ensure accuracy, information about services, processes, and general automotive guidance is provided in good faith and should not be relied upon as professional technical advice for any specific vehicle issue.

If you have concerns about the condition of your vehicle, we recommend bringing it to a qualified workshop for a physical inspection rather than relying solely on information from any website, including this one.